Return, Exchange & Refund Policy

At BBL Bed & Blanket (Pvt) Ltd, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 15 days of receiving your item.

Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must be:

• Unused and unwashed
• In the same condition as received
• With all tags intact
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Request a Return or Exchange

To start a return or exchange request, please contact us first:

Please share your order details, reason for return or exchange, and product pictures if required.

Return Shipping Address

Once your return request is approved, please send the parcel to:

Customers are responsible for return shipping charges. We recommend using a trackable courier service, as BBL will not be responsible for parcels lost or damaged during return shipping.

Damaged, Defective, or Wrong Items

Please check your order immediately after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with pictures or videos of the issue. Our team will review the case and assist you with a suitable solution.

Exchanges

Once we receive and inspect your returned item, we will process the exchange within 5–7 working days, subject to product approval and availability.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be processed within 10 business days.

Since we offer Cash on Delivery (COD), customers who paid through COD will be required to provide valid payment account details for refund processing.

Refunds may be processed through bank transfer, Easypaisa, JazzCash, or another approved payment method.

For COD refunds, customers must provide:

• Account holder name
• Bank account / Easypaisa / JazzCash number
• Bank name, if applicable
• Order number

Refund Delay

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us immediately.