Shipping policy

Thank you for shopping at BBL Bed & Blanket Pvt Ltd. We aim to provide a reliable and convenient shopping experience. , please review our shipping guidelines carefully before placing an order.

1. Cash on Delivery (COD) Terms

A. Mandatory Order Verification

To prevent fraudulent orders and misdeliveries, all COD orders require phone or WhatsApp verification:

After placing an order, our customer support team will contact you via Call or WhatsApp within 24 hours.
Order processing begins only after your order is confirmed.
If we are unable to reach you within 48 hours, your order will be automatically canceled.

B. Payment Guidelines at Delivery

Exact Cash Required: Please prepare the exact cash total for your order. Courier agents do not always carry change.
No Package Inspection Prior to Payment: Per standard courier company regulations, delivery agents are strictly prohibited from allowing customers to open or inspect packages before receiving full payment. Once payment is made, the package will be handed over to you.
Payment Methods: Delivery drivers accept Cash Only. Cheques, card payments at the door, or bank transfers to the rider are not accepted unless explicitly arranged through our official channels.

C. Refusal & Repeated Order Policy

Failed Deliveries: Courier partners will make up to 2–3 attempts to deliver your package. Please ensure your contact details and shipping address are accurate.
Refused Deliveries: Refusing delivery at the door without valid prior notice affects our logistics partners and incurs return shipping costs.
COD Restrictions: Customers who refuse or fail to collect 2 consecutive COD orders will have their COD privileges suspended. Future orders must be paid in advance via credit/debit card or online transfer.

2. Order Processing & Timelines

Verification Time: 24 hours (Order confirmation).
Fulfillment Time: 1–2 business days after order confirmation.
Dispatch Days: Orders are processed and dispatched Monday through Saturday (excluding public holidays).

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on package weight and location.

Shipping Option	Estimated Delivery Time	Delivery Fee
Standard COD Delivery	3–5 Business Days	$Free for Limited Time$
Express Delivery For Small items	1–2 Business Days	$Free for Limited Time$
Prepaid Orders (Card/Bank)	2–4 Business Days	$Free for Limited Time$

4. Order Tracking

Once your order is dispatched from our warehouse, you will receive a tracking link via SMS, Email, or WhatsApp. You can use this link to track your shipment in real time on the courier partner's portal.

5. Address Requirements & Accuracy

To ensure seamless delivery, please ensure the following details are complete during checkout:

Full Name
Complete Street Address (House/Building #, Street Name, Floor/Apartment #)
Nearest Landmark
Primary Mobile Number (Active for WhatsApp or Calls)
Alternate Contact Number (Optional but recommended)

Note: Deliveries to incorrect or incomplete addresses may lead to cancellation or extended delays.

6. Damaged, Missing, or Incorrect Items

If you open your package after making the cash payment to the courier agent and find missing, wrong, or damaged items:

Take clear photos and a brief video of the unboxing and damaged item(s).
Contact us within 48 hours of delivery.
Once verified, we will dispatch a replacement or arrange a store credit/refund.

Note: Do not attempt to return damaged items directly to the delivery rider.

7. Returns & Refunds for COD Orders

Refund Method: COD orders cannot be refunded in cash at the door.
Approved Refunds: If a return is approved, refunds are processed via Bank Transfer, Digital Wallet, or Store Credit within 5–7 business days after the returned product passes quality inspection at our warehouse.

8. Contact Us

For any questions regarding shipping status or order verification:

Email: info@bblstores.com
WhatsApp / Phone: +92 3111666651
Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM